Customer Support

We're Here to Help You

From setup to troubleshooting — our team is ready to make sure your Elsys device works perfectly. You're never alone after your purchase.

6 Days a week available

< 1h avg. response time

100% positive eBay feedback

Free technical support with every purchase

Installation & setup assistance included

Fast response — Mon to Sat

Official Elsys reseller support

Contact Us

Choose the channel that works best for you — we're ready on all of them.

Speak directly with our technical team. Best for urgent issues or complex setup assistance.

+1 (321) 522-8851 Mon–Sat · 9am–6pm ET Call Now

Send us your question, order details, or photos of your setup. We reply within the same business day.

[email protected] Reply within same business day Send Email

Use the chat button in the bottom right corner of our website for a quick real-time conversation with our team.

Available during business hours Start Chat

Find instant answers to the most common questions about setup, compatibility, shipping, and returns.

Our team is available 6 days a week to help you with anything you need — before and after your purchase.

Monday 9:00 AM – 6:00 PM ET

Tuesday 9:00 AM – 6:00 PM ET

Wednesday 9:00 AM – 6:00 PM ET

Thursday 9:00 AM – 6:00 PM ET

Friday 9:00 AM – 6:00 PM ET

Saturday 9:00 AM – 6:00 PM ET

Sunday Closed

During business hours, our team is actively monitoring all support channels.

< 1 hour average response time

Simple, fast, and human — every step of the way.

Tell us what's happening. The more detail you share, the faster we can help.

Our team diagnoses the issue and walks you through the fix step by step.

You're connected and running. We follow up to make sure everything is working perfectly.

Don't hesitate to reach out. Our team is here to make sure your experience with Columbia Telecom is exceptional.